Delivery & Returns

We aim to dispatch all orders within 2 working days of receiving your order.

Orders are processed and dispatched Monday to Friday, excluding UK bank holidays and other designated holiday periods.

Delivery times vary depending on your location. While we endeavour to ensure your order arrives as promptly as possible, please note that delivery estimates are provided as a guide and may be extended during busy periods, public holidays or circumstances beyond our control.

All Joshua Ellis orders are dispatched from our mill in Yorkshire using DHL's international courier network.

Free UK Delivery on Orders Over £200

We are pleased to offer complimentary UK delivery on all orders over £200.

For orders below this value, and for all international deliveries, shipping costs are calculated automatically at checkout based on your delivery location, ensuring you receive an accurate delivery charge for your destination.

Simply enter your delivery address during checkout to view the available shipping options and associated costs before completing your purchase.

Please note that we are unable to deliver to PO Box addresses.

International Delivery & Customs Duties

We are delighted to offer international delivery, bringing the finest Yorkshire craftsmanship to customers around the world.

For applicable international orders, Joshua Ellis covers import duties and taxes, providing a convenient door-to-door delivery service without unexpected customs charges.

All orders are dispatched using DHL's secure courier service.

Depending on your delivery location, a signature or other delivery confirmation may be required. We recommend selecting an address where someone will be available to receive your parcel.

If delivery cannot be completed, DHL will provide instructions for rearranging delivery or collecting your parcel, where available.

Please ensure your delivery details are correct before completing your purchase, as we cannot guarantee that delivery addresses can be amended once an order has been placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking number.

You can follow your parcel's journey and check its estimated delivery date through www.dhl.com.

Where available, tracking information can also be accessed through your Joshua Ellis customer account.

We take great care to ensure your order is dispatched promptly and delivered safely. However, occasional delays may occur due to customs processing, adverse weather conditions, public holidays or other circumstances beyond our control.

Should an unexpected delay arise, we will endeavour to keep you informed and assist wherever possible.

If you have any questions regarding your order or delivery, please contact our customer services team at customerservices@joshuaellis1767.com.

We will be happy to assist you.

If you are not entirely satisfied with your purchase, you may return your item within 28 days of receiving your order for a refund, subject to our returns conditions.

To be eligible for a return, items must be:

- In their original, unused and unworn condition.
- Returned in their original packaging.
- Complete with all original swing tags and labels intact.
- We kindly ask that all returned items are packaged securely to protect them during transit.

Joshua Ellis reserves the right to decline a return where items have not been appropriately cared for or do not meet the conditions outlined above, subject to your statutory rights.

To arrange a return, please contact our customer services team at customerservices@joshuaellis1767.com.

When contacting us, please include your order number, full name and address so that we can assist you with your return.

Once your return is ready, please package your item securely and send it to the following address:

Joshua Ellis
Ladywell Mill
Hall Lane
Bradford
West Yorkshire
BD4 7DF
United Kingdom

We recommend using a tracked delivery service and retaining proof of postage until your return has been received and processed.

Please note that proof of postage does not constitute proof of delivery. We also recommend obtaining appropriate insurance to cover the value of the items being returned.

Customers are responsible for the cost of returning unwanted items to Joshua Ellis, unless otherwise required by law.

We recommend selecting a reliable, tracked and insured delivery service to ensure your return reaches us safely.

For international returns, please contact our customer services team before arranging your shipment to ensure the appropriate returns procedure is followed.

Please be aware that any additional customs duties, taxes or handling charges arising from the use of an alternative returns method may be the responsibility of the customer.

Once your returned items have been received and inspected, we will arrange your refund in accordance with our returns policy.

Refunds will be issued to your original payment method and will reflect the amount paid for the returned items, taking into account any applicable promotions or discounts.

We aim to process refunds as promptly as possible and, under our returns policy, within 14 days of receiving the returned goods, without affecting any shorter refund period required by applicable consumer law.

Please allow additional time for your bank or payment provider to process the refund and for the funds to appear in your account.

Our customer services team is always happy to assist with any questions regarding returns, refunds or your Joshua Ellis purchase.

Please contact us at customerservices@joshuaellis1767.com and we will be pleased to help.

For further information, please refer to our Terms & Conditions.